How a Homepage Redesign Improved Our Conversion Rate by 42.9%

Blog - Redesign Homepage to Improve Conversion Rate

Recently we underwent a complete redesign of Web Designer Vip Media’s homepage layout. We needed an updated look that gave visitors a better idea of what we do as a full-service digital agency, and showcased some of the work that we have completed for our clients. However, redesigning your homepage is a risky move. We wanted to engage our audience, but not at the cost of losing potential customers. So what did we do?

The Goals

Increase Engagement

We wanted to highlight our client work a little better than our old homepage. It was a very basic format that gave little insight to support our claims of being a full-service agency. It just wasn’t interesting, and it didn’t provide as much value to people who were coming to our site to learn more about what we do as we would’ve liked.

Rather than just displaying pictures of a client’s redesigned website along with a bulleted list of the services we provided, we wanted to present the information more like a case study. This would give visitors an interactive and detailed view of what each client was specifically looking for, what we did to help them, and the overall results.

Increase Conversion Rate Optimization

Naturally, we also wanted to increase our conversion rate while providing a unique experience to visitors. We wanted to create content surrounding our calls to action that would lead a reader naturally through the buyer process. In terms of wording, our CTAs remained exactly the same. We simply wanted to design content and media surrounding those buttons that would make people willing to request a quote from us as they navigate our site and learn more about us as an agency.

homepage layout - old header

The Changes

1. Header

Originally, our header image at the top of the fold was very static and very basic. It didn’t move or do anything interactive, but it showed a few client names on a couple of different devices. It didn’t offer a lot of information, or engage users in any way.

Our new header animation pretty much shows the same things as the old one, but now it is a 5 second animation that highlights a few of our clients and examples of our work. It is much more visually enticing, and allows users to click on any of the projects shown to learn more about the work the client does and what we did to help that specific customer achieve results. The header now ties seamlessly in with the client items that we included below it, allowing the information to be presented naturally to visitors as they navigate the page.

homepage layout - new header
2. Write Up Portfolio

We also created a new section specifically to showcase client work. This is where we made the most changes from the original homepage. Before it included one long write up about the services we provide, with 4 static images to illustrate some of our finished products. It was very straightforward in simply showing users “what we do.”

The new section allows you to select a client and look through about five images that highlight what we did for their project. This ranges from a long scroll of their website homepage, mobile examples, infographics, social media campaigns, and logo designs to get a better sense of the assignment as a whole. This was essential to show our audience that we are more than just a website design company, and that we are truly a full-service digital agency.

This new section allowed us to include a lot of new imagery surrounding 9 of our clients from diverse industries. We collaborated with our account directors on those respective projects to ensure that the information we were displaying was reflective of the project itself and the work that had been accomplished. Now we have a module that discusses exactly what the client needed, why they came to us, and how we helped them by providing audiences with tangible evidence and results to show that our work achieved results instead of just telling. The write ups are a little bit broader and more holistic than before and they make a point of focusing less about what we do, and more about what we delivered to our clients.

homepage layout - new portfolio

The Test

We roped in multiple developers, designers, and information architects to handle this project, and everyone shared the opinion that our new page definitely looked better. However, you always run the risk of releasing something that looks fantastic, and having it hurt your overall sales because it just doesn’t perform as you’d like it to. We wanted to make sure that we prevented this, so we moved forward by testing it to make sure that the changes we made were right for our brand. Our main focus was to make sure that users were still engaging with our homepage and that there was no negative impact on our conversion rates – so we chose these as our two metrics to focus on for the duration of the test.

We decided to do a split URL test, meaning we basically built out a second home page with the new design on a new URL, while keeping the old design live. We used Visual Website Optimizer to split all traffic that was trying to get to our homepage in half, with our audience going one of the two options. No matter how users reached our homepage, the test split the traffic 50/50 between the old page and the new variation and locked users into the variation they were sent to for the duration of the test.

The Results

Engagement

We keep the test running until we achieved 98% statistical significance so that we could be sure that any percentage changes we got were as accurate as possible. By the time we reached 98% statistical significance, we found that the new homepage design increased engagement 12% over our current layout. This told us that the new design not only looked better in our opinion internally, but that our target audience was also engaging with it more and was likely agreeing with the conclusion we had come to as well.

Conversion Rate Optimization

While an increase in engagement rate is certainly a good thing, it doesn’t necessarily mean that our audience is converting more often – which was a huge concern for us. However, we were really sure the new design worked once we saw that the test had our conversion rate increasing by 42.9%. This meant that all of the time and effort that was put into the homepage was worth it – not only did it look better but it was also going to help us to convert more potential customers that came to our site. With these new design changes, we could anticipate significant growth in our conversions with the new homepage.

Search Engine Optimization

When we were writing new content for the updated client section of our new homepage design, we didn’t really take search engine optimization into consideration. For this redesign SEO was certainty important, but it wasn’t necessarily top of mind. Our main objective with the new content was to write natural content that gave a holistic look at what we did for clients, showing data and building trust among our audience in the process.

However, after the redesign we saw the organic traffic to our homepage increase by 15%. This highlights the idea that when you’re building a website that is user-centric and brand-first, it not only conveys the essence of your brand – it can actually help to increase your organic traffic and keyword rankings as well. If you are thinking about the experience of users on your site rather than focusing on ranking for specific keywords, often relevant keywords surrounding your business will increase naturally.

homepage layout - Baldor
When considering a redesign for the homepage layout of your website, it is important to test and monitor if the changes you are making are right for your business. We didn’t alter anything about our CTAs or the process of converting, but we changed the content surrounding it. When you build a page that does a better job of saying who you are, what you do, and how you provide that to your clients, you will see a range of positive results. By creating a page that was more reflective of a higher-end brand, we gave our audience a better idea of what our business is capable of and as a result our redesign increased engagement, conversions, but most of all, trust in our brand.

The Complete Guide to Mobile App UX Design and Development

Best Mobile App UX

Designing a mobile app and designing a mobile website can have some overlapping similarities. A lot of the best practices such as usability, cohesiveness, and conciseness are all still incredibly important, and companies should be employing them regardless of the platform they are creating. However, there are still some important design elements that stand out when creating a mobile app. Here are some of the most important design and development features that will create an optimal experience for your users, and continued success for your business.

Consider Operating Systems

Designing the functionality of a mobile app will largely depend on the operating system you choose to build it on. Each mobile user has their own device of choice that they prefer to use, so each mobile app has to be adaptable to various operating systems. When you think about programs like Gmail or Instagram, they appear slightly differently depending if you’re accessing the apps from an Android device or from an iPhone. That being said, the overall feel shouldn’t be drastically different, but it should appeal to the unique features that those devices may have. Certain navigational patterns are native to certain devices. For example, if you’re trying to delete something on an iPhone, the natural instinct is generally to slide your finger across the screen. Think about what’s intuitive for each device as far as general actions that the user needs to take while using your app. Whatever those actions may be, the design of them should reflect the intuitive action that is associated with that operation system.

mobile app ux - operating system

Optimize Interaction for Touch

Keep in mind that users will be interacting with your app on a mobile device, not a desktop. This requires taking steps to optimize the platform for touch rather than a mouse. You want to limit the amount of hand movements and actions a user has to go through in order to accomplish a task or find information. You also want to prevent them from having to use two hands at any point in the navigation. Consider this when determining button placement, and creating long and scrollable pages instead of burying content deep within a bunch of tabs. Using “hamburger menus” can be a useful technique to organize content in a way that is recognizable to app users. You want your app to be an easy experience for your audience, and consolidating your information will prevent them from having to switch hands too often, or get distract from what the app is actually offering.

mobile app ux - sizing

Battery Life

You always want to be considerate of how much your mobile app is going to cost a user in terms of bandwidth. You want to make your app engaging and purposeful, while keeping the design streamlined and simplified. You don’t want your app to eat up the battery life of your audience, or else they won’t want to use it. So design an easy and simple platform with all of the essentials needed for the app to be a success. However, get rid of any unnecessary animations, and lose any background activities that just don’t need to be there. This will help people get exactly what they came to your app for, without it disrupting the rest of their mobile experience.

Rewards for Click Actions

An app user has the expectation that their phone will respond quickly and efficiently to any action they try to do, so you want to make sure that your platform meets those expectations. You want to reduce the amount of clicks it takes to complete a certain action, but for each of these actions, you need to give the user some indication that something is being accomplished. For each of these actions such as clicking a button, liking something, sharing something, or refreshing a page, there should be some sort of response or feedback. These act as a reward or indication that the app recognizes something is being done, and the user can understand that an action is happening. A change in color, a glow, a noise, or an animation can serve as the equivalent of a click or a hover state on a desktop. Apps like Snapchat have the dancing ghost logo, and Twitter has a pinwheel that indicates when a page is being loaded to show users that what they are trying to do is actually being recognized. These are all little techniques that can help make the user experience natural and easy to understand.

mobile app ux - loading

Focus on Intuition

Instead of building a platform within the standards of web browser, a mobile app design has to depend on the guidelines of the operating system it is created on. An app should intuitively be able to adapt to the different size screens of the same operating system so that it works for all users, and the navigation patterns should be fairly identical across all platforms as well. There should be a sense of familiarity to the interactions and functionality of your app. There has to be a clear design pattern for architecture so that it is intuitive enough for first time users and still interesting for returning users. This can get challenging across different operating systems as what is a native action to Android, may not be native action to iOS. However, a universal design technique you can include is a natural path for the users to take. Place controls near the element that they will control, like an arrow or call to action that is in the proximity to show association between the two. This shows the audience that one interacts with the other and it makes sense. From the moment a user opens your app, the entire experience should be intuitive and logical in relation to how other mobile apps function. These small design techniques can be the defining factors that make that happen.

Aesthetics

When it comes down to aesthetics, there are a lot of similarities between mobile app best practices and those of mobile websites. You have to create an experience for the user that is practical for the size screen they are using. High resolution images are a must, with proper sizing in relation to the rest of the content on the page. There also needs to be large typography, with proper line height and letter spacing that allows users to consume the content from at least arm’s length. You want to avoid pinching and zooming as much as possible, so present the information to your audience in a clean and clear way that they can enjoy without having to work too hard for .

The Complete Guide to Mobile App UX Design and Development

Best Mobile App UX

Designing a mobile app and designing a mobile website can have some overlapping similarities. A lot of the best practices such as usability, cohesiveness, and conciseness are all still incredibly important, and companies should be employing them regardless of the platform they are creating. However, there are still some important design elements that stand out when creating a mobile app. Here are some of the most important design and development features that will create an optimal experience for your users, and continued success for your business.

Consider Operating Systems

Designing the functionality of a mobile app will largely depend on the operating system you choose to build it on. Each mobile user has their own device of choice that they prefer to use, so each mobile app has to be adaptable to various operating systems. When you think about programs like Gmail or Instagram, they appear slightly differently depending if you’re accessing the apps from an Android device or from an iPhone. That being said, the overall feel shouldn’t be drastically different, but it should appeal to the unique features that those devices may have. Certain navigational patterns are native to certain devices. For example, if you’re trying to delete something on an iPhone, the natural instinct is generally to slide your finger across the screen. Think about what’s intuitive for each device as far as general actions that the user needs to take while using your app. Whatever those actions may be, the design of them should reflect the intuitive action that is associated with that operation system.

mobile app ux - operating system

Optimize Interaction for Touch

Keep in mind that users will be interacting with your app on a mobile device, not a desktop. This requires taking steps to optimize the platform for touch rather than a mouse. You want to limit the amount of hand movements and actions a user has to go through in order to accomplish a task or find information. You also want to prevent them from having to use two hands at any point in the navigation. Consider this when determining button placement, and creating long and scrollable pages instead of burying content deep within a bunch of tabs. Using “hamburger menus” can be a useful technique to organize content in a way that is recognizable to app users. You want your app to be an easy experience for your audience, and consolidating your information will prevent them from having to switch hands too often, or get distract from what the app is actually offering.

mobile app ux - sizing

Battery Life

You always want to be considerate of how much your mobile app is going to cost a user in terms of bandwidth. You want to make your app engaging and purposeful, while keeping the design streamlined and simplified. You don’t want your app to eat up the battery life of your audience, or else they won’t want to use it. So design an easy and simple platform with all of the essentials needed for the app to be a success. However, get rid of any unnecessary animations, and lose any background activities that just don’t need to be there. This will help people get exactly what they came to your app for, without it disrupting the rest of their mobile experience.

Rewards for Click Actions

An app user has the expectation that their phone will respond quickly and efficiently to any action they try to do, so you want to make sure that your platform meets those expectations. You want to reduce the amount of clicks it takes to complete a certain action, but for each of these actions, you need to give the user some indication that something is being accomplished. For each of these actions such as clicking a button, liking something, sharing something, or refreshing a page, there should be some sort of response or feedback. These act as a reward or indication that the app recognizes something is being done, and the user can understand that an action is happening. A change in color, a glow, a noise, or an animation can serve as the equivalent of a click or a hover state on a desktop. Apps like Snapchat have the dancing ghost logo, and Twitter has a pinwheel that indicates when a page is being loaded to show users that what they are trying to do is actually being recognized. These are all little techniques that can help make the user experience natural and easy to understand.

mobile app ux - loading

Focus on Intuition

Instead of building a platform within the standards of web browser, a mobile app design has to depend on the guidelines of the operating system it is created on. An app should intuitively be able to adapt to the different size screens of the same operating system so that it works for all users, and the navigation patterns should be fairly identical across all platforms as well. There should be a sense of familiarity to the interactions and functionality of your app. There has to be a clear design pattern for architecture so that it is intuitive enough for first time users and still interesting for returning users. This can get challenging across different operating systems as what is a native action to Android, may not be native action to iOS. However, a universal design technique you can include is a natural path for the users to take. Place controls near the element that they will control, like an arrow or call to action that is in the proximity to show association between the two. This shows the audience that one interacts with the other and it makes sense. From the moment a user opens your app, the entire experience should be intuitive and logical in relation to how other mobile apps function. These small design techniques can be the defining factors that make that happen.

Aesthetics

When it comes down to aesthetics, there are a lot of similarities between mobile app best practices and those of mobile websites. You have to create an experience for the user that is practical for the size screen they are using. High resolution images are a must, with proper sizing in relation to the rest of the content on the page. There also needs to be large typography, with proper line height and letter spacing that allows users to consume the content from at least arm’s length. You want to avoid pinching and zooming as much as possible, so present the information to your audience in a clean and clear way that they can enjoy without having to work too hard for it.

Tips for Improving Your Brand’s Website

Atomic-Website-Design (1)

Creating a website is hardly a simple task. It requires extensive planning, intricate design and development work, and the right team of skilled experts to make it all possible. Each and every website is different because all brands have varying objectives and unique needs that they need to fulfill. That being said there is no “one size fits all” website design for brands that really want to use their online presence to promote business growth.

Our approach to design is often unique to each project’s requirements and scale. In the case of larger website projects, we have found that scalability, flexibility, and maintaining a consistent brand style across a large number of pages – often 10,000+ present some of the biggest logistical challenges.

An elegant solution to this is to follow an atomic design process. This is a much more modular and granular approach to website design and build. Rather than designing pre-set page templates and layouts, atomic design is the design of building blocks or content modules that can be added, duplicated and moved within a set of defined rules to create unique pages that work for each type of content and page on a site, while keeping it on-brand.

The atomic design methodology is broken down into 5 distinct phases of website design:

Atoms

In scientific terms, atoms are the basic building blocks that together make up matter. When you translate that over to a website design methodology, they serve a similar purpose. Atoms act as the basic building blocks for all of your website design efforts. While they aren’t design elements that can stand alone, together they create different elements that are used throughout your website’s layout.

Style-Guide-Example

In atomic website design, atoms serve as the starting point for all parts of your website design project. Without clearly creating and defining certain design elements, your project would lack consistency and cohesiveness. This holds true especially for projects that encompass an extensive amount of pages. Without defining basic design elements such as font on mobile or a paragraph style for section headers, it would be difficult to not only design but edit different pages as you continue through the design process. Atoms can include any of the following:

  • fonts
  • color schemes
  • buttons
  • form fields
  • logos
  • inputs
  • labels

When following this methodology, a lot of designers create their atoms and compile them in a unique style guide. This holds all of the essential atoms you need so that you can pull pieces of each as you start the bigger design elements. Aside from selecting color palettes, or determining what all paragraphs would look like on your pages, designers have to think about the mobile and desktop versions of each as well.

Molecules

In chemistry, molecules represent the smallest part of any chemical element, and are made up from atoms combined together. Similarly, with the atomic design process, molecules are design features that are made up of the basic building blocks defined in the style guide—the atoms.

To better grasp how a molecule would be created in a website design, think about a simple search form. You may combine a button (atom) with the appropriate input (atom) and label (atom) to create a full-functioning search bar (molecule). Those items (the button, input, and label) together create something that is incredibly useful and essential to the functionality of the site, however if they were to act alone, they wouldn’t be as valuable.

Organisms

Organisms are groups of molecules together. What makes these organisms different from a molecule is that there are several of them, allowing the complexity to reach a new level. In website design, organisms are several molecules combined together on a section of your page.


When you think about the masthead at the top of your homepage, you can compare that to molecules combined together to form an organism. On your masthead you likely have your navigation, your search bar, and your logo all together to help your users navigate your site easily. Each of those three features could be used alone if they had to be (molecules). However, if you were to break them down even more, they likely wouldn’t stand alone, they would simply be the basic building blocks necessary to help create the other functionalities of your site (atoms).

Templates

The next phase doesn’t align as closely with chemistry as the previous sections have. Templates are created by putting together all of the organisms to create a website page. This provides you with a much deeper understanding of what the design and page will look like once it’s completed and live.

Template-Example

For the most part, templates are created to show structure and layout—not the specifics of what content will actually be on the page. You can see things like sizing and dimensions, but not how the actual content would fit in. Templates are designed to give a general idea as to what to expect when your site is live, and show how all of the pieces will come together to create a functioning page.

Pages

Very similarly to templates, pages are created to give an even more realistic outlook onto what each page will look like. Often there will be placeholders (ex. “content goes here”) and some imagery to provide a vivid sense of how the page will function.

Pages_Example

Since this phase offers the most realistic and accurate depiction of what is to be expected once the website is live, this section is essential for testing and review. You can fully see how content will appear, how the site will function, how images will look next to each other, how text and photos can come together, and how the overall flow of the website and each page will appear. From here, you can make any edits necessary if you’re finding that certain functionalities seem off and the design isn’t supporting your needs as originally intended.

Scalability and Consistency

The best part of this type of website design is that you’re able to lay out exactly what to expect as you move from each design element to the next. By using the building blocks initially created together to create more complex systems within your interface, you can effortlessly focus on scalability and consistency, ensuring your project is completed to serve your users in the most cohesive and user-friendly way possible.

Key Elements Of An Effective Website

Does Your Website Have What It Takes?

If you have an existing site, or plan to develop one in the near future, it’s important to understand the characteristics that can make or break the effectiveness of your online investment. An unattractive or poorly built site will do more to hurt your business than to help it. In this article, we look at the five general components involved in making a website successful.

Key Elements Of An Effective Website

1. Appearance
2. Content
3. Functionality
4. Website Usability
5. Search Engine Optimization

The most effective website will reflect best practices across all of these elements.

Content Management

The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications. The CMS application is powerful and flexible, so customers have used it for a wide variety of projects from creating entire websites to integrating with other products. The Content Management application is active by default.

A CMS typically requires a systems administrator or a web developer to set up and add features, but non-technical users can use the application as a website maintenance tool to make changes to a website. For more information, see CMS Planning.

Timing is important when considering the addition of content management. Successful deployments of the content management system usually take place after phase one processes (for example, Incident, Problem, Change, Catalog, and Knowledge) are in place. This is especially true if the team has limited website design experience. Waiting until phase two of deployment gives administrators time to work in ServiceNow and to understand how the organization uses the system and what business needs it meets.

Also consider the maturity level of data in the ServiceNow system. Depending on the ITIL processes used, content management will only be useful and effective once the data within ServiceNow is established. Ensure that hierarchies, tasks, and workflows are well defined. For example, before creating a catalog front end, confirm that the service catalog has been in place for some time, has been used, and contains data. The same is true for a knowledge management front end, particularly when high ratings or view counts define article placement on the page.

Following are several CMS project ideas:

  • Design a company-wide service catalog that offers a collection of services.
  • Present a customized UI for a knowledge base.
  • Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs.
  • Design a complete website.
  • Integrate ServiceNow with other company applications.
  • Build a tailored self-service portal for end users that is in compliance with a corporate style guide.