Best of the Inbox Awards: Top 8 Email Campaigns of 2015

Top Email Campaigns - Featured Image

Despite having been one of the first digital methods adopted by direct marketers, email is an often neglected element to the online marketing mix. The ROI, however, continues to remain prevalent: A census conducted by Econsultancy in 2014 concluded that revenue from email marketing efforts has increased proportionately by 28% in just one year.

As people oversubscribe to mailing lists, they watch their inboxes fill with spam and ‘bacon’ (subscription spam) that often goes overlooked and unopened. The challenge that marketers continuously face is to capture the wandering attention and predict the actions of inbox clickers and mobile-operating thumbs. Email marketing success requires a creative yet user-friendly design, a clear message, and customer-driven value offering.

Fun, fresh and engaging emails are the aim – but are they the norm? As we look back on the past year or so, it’s more than just Taylor Swift and Katy Perry: It has been a while since our last installment, but we are happy to present once again, Web Designer Vip’s awards for 8 creative yet effective email blasts. Who were they from, and what exactly was it that got us clicking?

THE USER EXPERIENCE AWARD – Bonobos: Select your size.

Getting recipients to open your emails is one thing, getting them to interact is something totally different. Trying to come up with new and creative ways to prompt potential customers is difficult, but when a company gets it right, you begin to realize how many opportunities are really out there. Bonobos encompasses the user experience by creating an interactive option that makes the purchase process easier than ever for consumers. Instead of creating a call to action for the reader, Bonobos has them “select a size,” and includes a discount for them to use if and when they decide to make a purchase.

They compiled all of the products that their potential customer might be interested in, and organized them by size as an innovative way to make online shopping a little easier. It is a campaign that is simple to navigate and exciting to interact with, making it an overall success.

Email Campaigns - Bonobos
THE BEST OPEN RATE EVER AWARD – Birchbox: We Forgot Something in Your February Box!Having an eye-catching subject line can be the reason that users choose to open your email as opposed to others in their inbox. Birchbox, a company that sends monthly boxes filled with 5 health and beauty products to subscribers, took advantage of this by using their email title to tell their recipients that something was left out of their box from the previous month. That thing was a coupon code that customers can use on an order from another website that Birchbox had partnered with. This got readers to interact with two different companies in just a single email.

Having that subject line that grabs and holds the attention of readers can draw them in. The additional incentive of the coupon code within the email itself can be what makes them stay.

Email Campaigns - Birchbox
THE STRONG MESSAGE AWARD – Hudson Ranch and Vinyards: Join Us for a Tasting in DallasHolding your reader’s attention is essential, and that often requires not wasting any time and getting right to the point. With a strong image and a strong message, Hudson Ranch and Vinyards accomplishes just that. This campaign was for a specific event they were hosting and used their email mailing lists to invite guests. Just like an invitation you would receive in the mail, it only includes the most necessary information. This allows readers to get all the details they need upon receiving the message, while also being able to quickly and easily refer back to it should they need to. It is both attractive, and efficient.

Email Campaigns - Hudson
THE CUSTOMER FEEL-GOOD AWARD – Tory Burch: Private SaleMaking your customer feel special and exclusive can be a great way to quickly draw them in. Add in an innovative animation, and you’re all set. Tory Burch combined this by including a small gif inviting readers to a “private sale.” This exclusivity makes the viewer feel as if the opportunity being presented to them is a one-time deal that will not come up again. Naturally, leading them to take advantage of this and make a purchase while they have access to such a special sale. You can encourage your readers to make a purchase and convert by making them feel appreciated, important, and specifically chosen to be a part of this event.

Email Campaigns - Tory Burch1Email Campaigns - Tory Burch2
THE BRAND STORY EXCELLENCE MEDAL (NON-PROFIT CATEGORY) – African Wildlife Foundation: We just need 100The best way to help readers learn more about your company is to tell your story. This technique adds a personal touch to email campaigns, and works really well for non-profit organizations. The African Wildlife Foundation combined stunning visuals with informative content to briefly tell audiences what they do, why they do it, and what those individuals can do to help. Their clever call to action asks recipients to “Join the herd,” as an indication of comradery between the people and the animals they are working to help. They use statistics to help illustrate the importance and urgency of their work, and tie it to their numerical goal of how many supporters they want to reach on a monthly basis. 100 elephants are slaughtered each day, and they want to gain 100 new supporters each month. It is a brief email, but it really includes a large amount of informative content. It is just enough to get a reader to feel connected to the initiative and interested in the organization as a whole.

Email Campaigns - AWF (top)     Email Campaign - AWF (bottom)
 THE “KNOW-YOUR-CUSTOMER” TROPHY FOR CONVERSION RATE EXCELLENCE – Warby Parker: Uh-oh, your prescription is expiringA subject line that is tailored to your specific customers can increase the level of personalization they feel between themselves and your brand. Warby Parker sends a reminder email to the members of their audience when an individual’s prescription is almost up. It plants the idea that they need to renew their prescription and get a new pair of glasses in the near future. However, the email comes off as a helpful reminder, rather than a blatant push to purchase.

Email Campaigns - Warby Parker
THE HUMANITARIAN AWARD FOR INBOX RELIEF – Sephora: Win A Trip to ParisWhen emails become too repetitive, switching things up can help make your business stand out again in the inbox. Contests and holiday greetings can be an engaging opportunity to reach your audience without appearing to have an ecommerce intent behind your message.

Sephora accomplished this through their “Win A Trip to Paris” contest. Honestly, who wouldn’t open that email? They lead readers to their website by inviting them to learn more details about the trip, but still include some of their products below the fold. This allows them to have multiple purposes behind their campaign, but to the recipient, it is all about the subject line. And if for some reason one of those individuals is not interested in the contest, they still have plenty of other content to interact with throughout the rest of the message.

Email Campaigns - Sephora
THE SUBJECT LINE PRIZE FOR REMARKETING – Dropbox: Come back to us!Sometimes individuals who sign up for mailing lists never actually become conversions. Or they started the conversion process and never completely finished. Either way, people occasionally need a little reminding.

Dropbox recognizes if a user has had a prolonged period of inactivity, and emails them in the hopes of having them return to their account. With the amount of things that people subscribe to now a days, it is easy to forget how many accounts you have floating around. These types of emails can help remind your audience that they joined your community, but haven’t been active in a while.

Email Campaigns - Dropbox
HONORABLE MENTIONS FOR A QUALITY MESSAGE – Web Designer Vip: Holiday 2014We would be remiss if we didn’t include one of our very own email campaigns. For the 2014 holiday season, Web Designer Vip wished all of its followers a happy season with a friendly message that included an interactive twist. We generated a little game called “Christmas Furious,” allowing our readers to connect with our brand, without necessarily making a purchase.
The colorful layout, eye-catching snow flurries, and entertaining game made a memorable impression on our audience as they entered the New Year. Click to view the full email, and even play the game!

Email Campaigns - BFM Holiday
Email marketing has its challenges, but once you break down the creative barrier, the opportunities are truly endless. Pairing inventive concepts with effective messaging offers a chance to design an inbox invasion that your customers not only respond to, but begin to recognize, anticipate, and crave. Best of all, everything is variable: Mixing up messaging, design, calls-to-action and of course, timing and subject lines are all possible on a monthly, weekly or even daily basis, to finally create the perfect email recipe.

 

How To Find Social Media Influencers and Build Engagement

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Social media influencer marketing is growing in popularity, and let’s be honest – it’s something that you probably need to look into a bit more. It involves building relationships with people who can build relationships for you, ideally with the individual consumer that you’re looking to reach. To do this, your brand simply works with thought leaders within the social media space that have a strong and relevant following, while leveraging their pre-existing audience so it can work for you. These social influencers are so powerful because they have the ability to reach consumers whom your brand may not currently be able to reach on it’s own.

So, What Are Social Influencers?

A social media influencer is an individual that possesses the power to influence others in the social media space. While often times, they have a large amount of followers, there are also mid-level to smaller professionals that may have a notable influence on a smaller audience. They act as a thought leader within a niche community and audiences look to them for ideas and trends related to their interests.

How Should You Go About Identifying Them?

When searching for leaders in the social media realm that can work for your brand, you should first find them (of course), then ensure that you do your due diligence and check out their reputation, and the extent of their impact PRIOR to reaching out to them. Are they a good fit for your brand? Will their involvement with your brand somehow hurt your reputation, or strengthen it? Does their audience reflect the target audience of your company? These are all questions you should be asking before you reach out to an influencer.

There are countless tools to be used in the industry to find the right contacts on social media. FollowerWonk allows you to search for specific keywords in Twitter bios to find the most relevant contacts for your needs. You can narrow it down by factors such as their typical audience reach or how authoritative they are in their given space.

FollowerWonk-Example

Overall, I really find it most effective to listen to those making their voices heard in the specific industry that you’re in. Most likely, if you’re heavily involved in the industry that you work in, you’ll already have a good idea of who these people are. Think – who are the current movers and shakers? While many factors are important when selecting influencers that are the right fit for your brand, I find that there are three key considerations that are of utmost importance:1. Relevance
While the expert at hand may have a strong following and generate strong engagement with their followers, it is vital to determine if they are relevant to your brand. An influencer’s past content offering must somewhat match with your brand. For example, if they are a food blogger that drives HUGE foot traffic to restaurants in the New York City area, they may be the right choice if you are opening a new spot in the city. As strong and loyal as their following is, this specific person would probably not be the right choice for a beauty brand trying to promote a sweepstakes on their social media channels.

2. Reach
When referring to reach, it is important that a social media tastemaker has the ability to reach a notable amount of people that you’re looking to target, but keep in mind, influencers with the largest following may not always be the best.

Influencer-Rankings

To determine the quality of a particular social media user’s reach, it is best to do a bit of research on what specific demographics their audience contains. An individual may cater to a specific industry that is relevant to your brand, but they could also have a much younger audience than the one you are hoping to target. Sometimes, a smaller but higher quality audience may be the right choice for your brand.3. Values
It takes a strong effort (and often, a long time) to establish your brand and its values. When taking part in social media marketing efforts, it is SO important to take these brand values that you’ve established into consideration before trusting a particular influencer to uphold your business’ brand image. The brand values between you and an these authoritative connections must be a good match to ensure that the relationship between your brand and the thought leader is an effective and worthwhile one.

Moving Forward

Okay, so you’ve built a list of social media gurus and KNOW that they’re reputable and a great fit with your brand. Now what?
I tend to advise against over-engaging right away, as I find it best to first engage softly before you actually need the influencer to perform. This will help your brand to build a genuine engagement with your list of industry leaders. Like any connection or contact, building a quality relationship takes time, and once the foundation is pre-established, activating thought leaders can be a much more effective process. The most genuine and rewarding connections are the ones that happen naturally. Remember, they are human beings just like you.

Nurturing The Audience

How can we continue to build engagement with these influencers as well as our current and prospective audience?
Nurture, nurture, nurture. Keep the relationship going, even if you’re not currently pursuing them for a specific initiative. Invite them to events, engage with them on social media, keep them updated on new products, and even send them a few freebies here and there.

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By nurturing the relationship between your brand and your respective thought leaders, it will be more of a natural process as you continue to work together. By nurturing the relationship with them, they will in turn (we hope) continue to promote your brand to their social following, stay active with their audience, and the process will continue.

Any other tips and tricks?

Yes – always keep it real. Be honest and genuine with your product offering and capabilities, and the relationship between you and the influencer will be a positive one. Social media is a crucial aspect of any marketing strategy and overall business plan. Identifying the right people to help streamline your strategy and reinforce your brand messaging is incredibly important.

 

Sitecore vs. Magento: A Detailed Website Platform Comparison

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When it comes to website development platforms and content management systems, there are a lot of options currently available on the market. Depending on your brand’s industry, the type of products you sell, the services you offer, or even the general size of your business, certain platforms may be better suited for your needs and for achieving your business objectives.

Sitecore and Magento are two very different platforms that are used by many businesses in many different verticals on aglobal scale. Both are considered the gold standards amongst their respective competitors. While comparing the two is like comparing apples to oranges—their feature sets are incredibly different—they do have some shared similarities.

Sitecore is undoubtedly the leader in website and marketing automation, but when it comes to ecommerce, Magento takes the cake. Above all, both of these platforms are powerful tools, empowering companies to have more control of their websites than ever before. However to utilize them efficiently, it’s important to find a knowledgeable partner that has experience working with these systems. To help you better understand the basics of each platform, and to identify which solution will be most aligned with your business goals, let’s explore some of the benefits of Sitecore and Magento:

Sitecore

Sitecore is a global leader in customer experience management, providing a state-of-the-art content management system (CMS) that optimizes the user-experience for each visitor to your site. The product allows organizations to control and own the content that is delivered to prospects through a highly integrated system, offering exquisite scalability options that can fulfil the needs of all organizations. Sitecore is an enterprise product that features all elements found in a traditional CMS platform, plus an array of innovative tools that create a unique experience.

Automated Marketing
Sitecore offers marketing automation that is far more advanced than any other content management system. With Sitecore’s automation marketing suite, you can integrate other marketing channels into your CMS so that you can serve your users with content that is relevant to their needs. You’re able to optimize content for specific individuals based on their interests and behavior, in order to provide a customized experience for each and every visitor to your site. By serving your users with content that they find most valuable, conversions and business growth will increase as well.

Built in Analytics User Data
The built-in analytics program for Sitecore is incredibly powerful and provides businesses with a lot of the key insights they need to know about their audience. High-quality data is automatically stored so that you can analyze it when you’d like and determine the best tactics and strategies to help move your brand forward. You don’t have to set up any sort of tracking in order to enable the Sitecore analytics suite either – it will automatically be activated.

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You can examine all aspects of each campaign or marketing initiative in one place, and use the built-in testing tools to determine what’s performing best and which initiatives are garnering the best results.

Highly Scalable and Configurable
Sitecore has extensive scalability options and endless customizable configurations available. You can truly make your website exactly how you need it to be in order to achieve your goals and reach your users. The tools within the system are all focused on generating engagement, and each one can be adapted to meet the unique needs of every business. You can choose functionalities that you are most familiar with, define utilities that you want to include, and select elements that you want to exclude. Each and every aspect of the site can be tailored to fit your needs.

Security
Since Sitecore is most commonly used by enterprise companies, the platform really reflects the much needed security measures that businesses of that size require in order to keep all their data safe. The security features of Sitecore are arguably one of the biggest reasons the platform is so helpful for businesses of all sizes. The privacy and security that the Sitecore CMS provides not only ensures that you have an incredibly secure site, but it also helps to instill trust from users in your brand.

Mobile Ready

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Today, reaching users through their mobile devices is becoming just as important for influencing consumer behavior as connecting with them while they’re sitting at a desktop. To reflect this large population of users, Sitecore delivers a completely mobile-optimized system for your company, which in turn provides the assurance that users can access your site from any device they choose, without sacrificing usability.

Magento

Magento is an open-source ecommerce platform, making it an excellent fit for businesses of all sizes that are selling their products online. The program has options that can accommodate all budgets, while still being flexible enough with features and functionalities that work well for large enterprise companies, where cost isn’t as much of a concern as it may be for some smaller businesses. Because of the core fundamentals of this type of solution, nearly every business can use Magento to help accomplish their brand’s objectives when it comes to ecommerce.

Payment and Shipping
Within the ecommerce space, the importance of payment and shipping is unquestionable. For the most part, your entire business can only operate when those two crucial functions are managed correctly. Every business has preferences and requirements with how they operate, and Magento allows brands to work with a wide variety of payment services and shipping vendors to make sure they have a solution that is tailored to their needs.

Highly Advanced Ecommerce

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Of all the platforms available on the market currently, Magento undoubtedly is the most advanced solution for ecommerce. The program offers features that you won’t find in any of its competitors, and has functionalities that make it easier for businesses to improve their online presence. The built-in aspects of Magento include features such as flexible coupons, promotional and tiered pricing, product bundling, and more. With most other platforms, you wouldn’t find these intricate and varied options available.

Many Extensions Available
Aside from what the program comes with “out of the box,” there are plenty of additional add-ons that can make for an even better user-experience. You can make the platform have everything you want it to, and craft a site that can do all that you need. There may be certain design elements or functionality add-ons that would be necessary given the industry your brand operates in, and with Magento you can always integrate new tools into the setup of your software.

Large Community for Support and Development

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Quite possibly one of the biggest benefits of Magento is that there is an immense community for support and development at your disposal. According to data provided by Mainstreet Host, over 240,000 businesses use Magento for their ecommerce businesses, and approximately 800,000 developers are skilled in the platform globally. This number is still growing, making it easier for businesses to connect with others that are familiar with the system, enabling more and more opportunities as you become more knowledgeable with it.

Flexibility
Magento has plenty of scalability possibilities throughout the platform so that businesses can facilitate the specific user experience that they want their customers and potential customers to have. You can control the way that your site is managed so that you’re selecting a method that works most effectively for your brand. The flexibility with the program also allows room for business growth in the future. As your business changes, you can easily make the necessary alterations to your site to reflect that.

Mobile and SEO friendly
The platform uses a responsive design to ensure that your website is easily accessible from any device that your users access your website from. Whether it’s an iPhone or a tablet, the way you intended your website to appear for your customers is exactly how it will look. Websites that don’t use this type of design, or don’t create a mobile-optimized version, often miss out on potential sales because they aren’t providing a positive user-experience and the overall usability on the site is too difficult to navigate. Aside from ensuring your users are top priority, Magento is SEO-friendly too, keeping in mind how search engines read websites throughout the entire foundation of the design.

Sitecore vs. Magento: Understanding the Basics

Sitecore and Magento are truly the gold standards in their respective markets. Both platforms are highly scalable and customizable, have room for a number of available integrations, and are optimized for mobile and search engines. Both are great options for content management systems with different specialty areas, and selecting which one is right for your brand comes down to the core needs and objectives of your business. Ultimately, with both systems it’s crucial that you find a knowledgeable partner that is experienced with this type of website development to help you set up your CMS and maintain it for your business as your needs change.

How a Homepage Redesign Improved Our Conversion Rate by 42.9%

Blog - Redesign Homepage to Improve Conversion Rate

Recently we underwent a complete redesign of Web Designer Vip Media’s homepage layout. We needed an updated look that gave visitors a better idea of what we do as a full-service digital agency, and showcased some of the work that we have completed for our clients. However, redesigning your homepage is a risky move. We wanted to engage our audience, but not at the cost of losing potential customers. So what did we do?

The Goals

Increase Engagement

We wanted to highlight our client work a little better than our old homepage. It was a very basic format that gave little insight to support our claims of being a full-service agency. It just wasn’t interesting, and it didn’t provide as much value to people who were coming to our site to learn more about what we do as we would’ve liked.

Rather than just displaying pictures of a client’s redesigned website along with a bulleted list of the services we provided, we wanted to present the information more like a case study. This would give visitors an interactive and detailed view of what each client was specifically looking for, what we did to help them, and the overall results.

Increase Conversion Rate Optimization

Naturally, we also wanted to increase our conversion rate while providing a unique experience to visitors. We wanted to create content surrounding our calls to action that would lead a reader naturally through the buyer process. In terms of wording, our CTAs remained exactly the same. We simply wanted to design content and media surrounding those buttons that would make people willing to request a quote from us as they navigate our site and learn more about us as an agency.

homepage layout - old header

The Changes

1. Header

Originally, our header image at the top of the fold was very static and very basic. It didn’t move or do anything interactive, but it showed a few client names on a couple of different devices. It didn’t offer a lot of information, or engage users in any way.

Our new header animation pretty much shows the same things as the old one, but now it is a 5 second animation that highlights a few of our clients and examples of our work. It is much more visually enticing, and allows users to click on any of the projects shown to learn more about the work the client does and what we did to help that specific customer achieve results. The header now ties seamlessly in with the client items that we included below it, allowing the information to be presented naturally to visitors as they navigate the page.

homepage layout - new header
2. Write Up Portfolio

We also created a new section specifically to showcase client work. This is where we made the most changes from the original homepage. Before it included one long write up about the services we provide, with 4 static images to illustrate some of our finished products. It was very straightforward in simply showing users “what we do.”

The new section allows you to select a client and look through about five images that highlight what we did for their project. This ranges from a long scroll of their website homepage, mobile examples, infographics, social media campaigns, and logo designs to get a better sense of the assignment as a whole. This was essential to show our audience that we are more than just a website design company, and that we are truly a full-service digital agency.

This new section allowed us to include a lot of new imagery surrounding 9 of our clients from diverse industries. We collaborated with our account directors on those respective projects to ensure that the information we were displaying was reflective of the project itself and the work that had been accomplished. Now we have a module that discusses exactly what the client needed, why they came to us, and how we helped them by providing audiences with tangible evidence and results to show that our work achieved results instead of just telling. The write ups are a little bit broader and more holistic than before and they make a point of focusing less about what we do, and more about what we delivered to our clients.

homepage layout - new portfolio

The Test

We roped in multiple developers, designers, and information architects to handle this project, and everyone shared the opinion that our new page definitely looked better. However, you always run the risk of releasing something that looks fantastic, and having it hurt your overall sales because it just doesn’t perform as you’d like it to. We wanted to make sure that we prevented this, so we moved forward by testing it to make sure that the changes we made were right for our brand. Our main focus was to make sure that users were still engaging with our homepage and that there was no negative impact on our conversion rates – so we chose these as our two metrics to focus on for the duration of the test.

We decided to do a split URL test, meaning we basically built out a second home page with the new design on a new URL, while keeping the old design live. We used Visual Website Optimizer to split all traffic that was trying to get to our homepage in half, with our audience going one of the two options. No matter how users reached our homepage, the test split the traffic 50/50 between the old page and the new variation and locked users into the variation they were sent to for the duration of the test.

The Results

Engagement

We keep the test running until we achieved 98% statistical significance so that we could be sure that any percentage changes we got were as accurate as possible. By the time we reached 98% statistical significance, we found that the new homepage design increased engagement 12% over our current layout. This told us that the new design not only looked better in our opinion internally, but that our target audience was also engaging with it more and was likely agreeing with the conclusion we had come to as well.

Conversion Rate Optimization

While an increase in engagement rate is certainly a good thing, it doesn’t necessarily mean that our audience is converting more often – which was a huge concern for us. However, we were really sure the new design worked once we saw that the test had our conversion rate increasing by 42.9%. This meant that all of the time and effort that was put into the homepage was worth it – not only did it look better but it was also going to help us to convert more potential customers that came to our site. With these new design changes, we could anticipate significant growth in our conversions with the new homepage.

Search Engine Optimization

When we were writing new content for the updated client section of our new homepage design, we didn’t really take search engine optimization into consideration. For this redesign SEO was certainty important, but it wasn’t necessarily top of mind. Our main objective with the new content was to write natural content that gave a holistic look at what we did for clients, showing data and building trust among our audience in the process.

However, after the redesign we saw the organic traffic to our homepage increase by 15%. This highlights the idea that when you’re building a website that is user-centric and brand-first, it not only conveys the essence of your brand – it can actually help to increase your organic traffic and keyword rankings as well. If you are thinking about the experience of users on your site rather than focusing on ranking for specific keywords, often relevant keywords surrounding your business will increase naturally.

homepage layout - Baldor
When considering a redesign for the homepage layout of your website, it is important to test and monitor if the changes you are making are right for your business. We didn’t alter anything about our CTAs or the process of converting, but we changed the content surrounding it. When you build a page that does a better job of saying who you are, what you do, and how you provide that to your clients, you will see a range of positive results. By creating a page that was more reflective of a higher-end brand, we gave our audience a better idea of what our business is capable of and as a result our redesign increased engagement, conversions, but most of all, trust in our brand.

The Complete Guide to Mobile App UX Design and Development

Best Mobile App UX

Designing a mobile app and designing a mobile website can have some overlapping similarities. A lot of the best practices such as usability, cohesiveness, and conciseness are all still incredibly important, and companies should be employing them regardless of the platform they are creating. However, there are still some important design elements that stand out when creating a mobile app. Here are some of the most important design and development features that will create an optimal experience for your users, and continued success for your business.

Consider Operating Systems

Designing the functionality of a mobile app will largely depend on the operating system you choose to build it on. Each mobile user has their own device of choice that they prefer to use, so each mobile app has to be adaptable to various operating systems. When you think about programs like Gmail or Instagram, they appear slightly differently depending if you’re accessing the apps from an Android device or from an iPhone. That being said, the overall feel shouldn’t be drastically different, but it should appeal to the unique features that those devices may have. Certain navigational patterns are native to certain devices. For example, if you’re trying to delete something on an iPhone, the natural instinct is generally to slide your finger across the screen. Think about what’s intuitive for each device as far as general actions that the user needs to take while using your app. Whatever those actions may be, the design of them should reflect the intuitive action that is associated with that operation system.

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Optimize Interaction for Touch

Keep in mind that users will be interacting with your app on a mobile device, not a desktop. This requires taking steps to optimize the platform for touch rather than a mouse. You want to limit the amount of hand movements and actions a user has to go through in order to accomplish a task or find information. You also want to prevent them from having to use two hands at any point in the navigation. Consider this when determining button placement, and creating long and scrollable pages instead of burying content deep within a bunch of tabs. Using “hamburger menus” can be a useful technique to organize content in a way that is recognizable to app users. You want your app to be an easy experience for your audience, and consolidating your information will prevent them from having to switch hands too often, or get distract from what the app is actually offering.

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Battery Life

You always want to be considerate of how much your mobile app is going to cost a user in terms of bandwidth. You want to make your app engaging and purposeful, while keeping the design streamlined and simplified. You don’t want your app to eat up the battery life of your audience, or else they won’t want to use it. So design an easy and simple platform with all of the essentials needed for the app to be a success. However, get rid of any unnecessary animations, and lose any background activities that just don’t need to be there. This will help people get exactly what they came to your app for, without it disrupting the rest of their mobile experience.

Rewards for Click Actions

An app user has the expectation that their phone will respond quickly and efficiently to any action they try to do, so you want to make sure that your platform meets those expectations. You want to reduce the amount of clicks it takes to complete a certain action, but for each of these actions, you need to give the user some indication that something is being accomplished. For each of these actions such as clicking a button, liking something, sharing something, or refreshing a page, there should be some sort of response or feedback. These act as a reward or indication that the app recognizes something is being done, and the user can understand that an action is happening. A change in color, a glow, a noise, or an animation can serve as the equivalent of a click or a hover state on a desktop. Apps like Snapchat have the dancing ghost logo, and Twitter has a pinwheel that indicates when a page is being loaded to show users that what they are trying to do is actually being recognized. These are all little techniques that can help make the user experience natural and easy to understand.

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Focus on Intuition

Instead of building a platform within the standards of web browser, a mobile app design has to depend on the guidelines of the operating system it is created on. An app should intuitively be able to adapt to the different size screens of the same operating system so that it works for all users, and the navigation patterns should be fairly identical across all platforms as well. There should be a sense of familiarity to the interactions and functionality of your app. There has to be a clear design pattern for architecture so that it is intuitive enough for first time users and still interesting for returning users. This can get challenging across different operating systems as what is a native action to Android, may not be native action to iOS. However, a universal design technique you can include is a natural path for the users to take. Place controls near the element that they will control, like an arrow or call to action that is in the proximity to show association between the two. This shows the audience that one interacts with the other and it makes sense. From the moment a user opens your app, the entire experience should be intuitive and logical in relation to how other mobile apps function. These small design techniques can be the defining factors that make that happen.

Aesthetics

When it comes down to aesthetics, there are a lot of similarities between mobile app best practices and those of mobile websites. You have to create an experience for the user that is practical for the size screen they are using. High resolution images are a must, with proper sizing in relation to the rest of the content on the page. There also needs to be large typography, with proper line height and letter spacing that allows users to consume the content from at least arm’s length. You want to avoid pinching and zooming as much as possible, so present the information to your audience in a clean and clear way that they can enjoy without having to work too hard for .

The Complete Guide to Mobile App UX Design and Development

Best Mobile App UX

Designing a mobile app and designing a mobile website can have some overlapping similarities. A lot of the best practices such as usability, cohesiveness, and conciseness are all still incredibly important, and companies should be employing them regardless of the platform they are creating. However, there are still some important design elements that stand out when creating a mobile app. Here are some of the most important design and development features that will create an optimal experience for your users, and continued success for your business.

Consider Operating Systems

Designing the functionality of a mobile app will largely depend on the operating system you choose to build it on. Each mobile user has their own device of choice that they prefer to use, so each mobile app has to be adaptable to various operating systems. When you think about programs like Gmail or Instagram, they appear slightly differently depending if you’re accessing the apps from an Android device or from an iPhone. That being said, the overall feel shouldn’t be drastically different, but it should appeal to the unique features that those devices may have. Certain navigational patterns are native to certain devices. For example, if you’re trying to delete something on an iPhone, the natural instinct is generally to slide your finger across the screen. Think about what’s intuitive for each device as far as general actions that the user needs to take while using your app. Whatever those actions may be, the design of them should reflect the intuitive action that is associated with that operation system.

mobile app ux - operating system

Optimize Interaction for Touch

Keep in mind that users will be interacting with your app on a mobile device, not a desktop. This requires taking steps to optimize the platform for touch rather than a mouse. You want to limit the amount of hand movements and actions a user has to go through in order to accomplish a task or find information. You also want to prevent them from having to use two hands at any point in the navigation. Consider this when determining button placement, and creating long and scrollable pages instead of burying content deep within a bunch of tabs. Using “hamburger menus” can be a useful technique to organize content in a way that is recognizable to app users. You want your app to be an easy experience for your audience, and consolidating your information will prevent them from having to switch hands too often, or get distract from what the app is actually offering.

mobile app ux - sizing

Battery Life

You always want to be considerate of how much your mobile app is going to cost a user in terms of bandwidth. You want to make your app engaging and purposeful, while keeping the design streamlined and simplified. You don’t want your app to eat up the battery life of your audience, or else they won’t want to use it. So design an easy and simple platform with all of the essentials needed for the app to be a success. However, get rid of any unnecessary animations, and lose any background activities that just don’t need to be there. This will help people get exactly what they came to your app for, without it disrupting the rest of their mobile experience.

Rewards for Click Actions

An app user has the expectation that their phone will respond quickly and efficiently to any action they try to do, so you want to make sure that your platform meets those expectations. You want to reduce the amount of clicks it takes to complete a certain action, but for each of these actions, you need to give the user some indication that something is being accomplished. For each of these actions such as clicking a button, liking something, sharing something, or refreshing a page, there should be some sort of response or feedback. These act as a reward or indication that the app recognizes something is being done, and the user can understand that an action is happening. A change in color, a glow, a noise, or an animation can serve as the equivalent of a click or a hover state on a desktop. Apps like Snapchat have the dancing ghost logo, and Twitter has a pinwheel that indicates when a page is being loaded to show users that what they are trying to do is actually being recognized. These are all little techniques that can help make the user experience natural and easy to understand.

mobile app ux - loading

Focus on Intuition

Instead of building a platform within the standards of web browser, a mobile app design has to depend on the guidelines of the operating system it is created on. An app should intuitively be able to adapt to the different size screens of the same operating system so that it works for all users, and the navigation patterns should be fairly identical across all platforms as well. There should be a sense of familiarity to the interactions and functionality of your app. There has to be a clear design pattern for architecture so that it is intuitive enough for first time users and still interesting for returning users. This can get challenging across different operating systems as what is a native action to Android, may not be native action to iOS. However, a universal design technique you can include is a natural path for the users to take. Place controls near the element that they will control, like an arrow or call to action that is in the proximity to show association between the two. This shows the audience that one interacts with the other and it makes sense. From the moment a user opens your app, the entire experience should be intuitive and logical in relation to how other mobile apps function. These small design techniques can be the defining factors that make that happen.

Aesthetics

When it comes down to aesthetics, there are a lot of similarities between mobile app best practices and those of mobile websites. You have to create an experience for the user that is practical for the size screen they are using. High resolution images are a must, with proper sizing in relation to the rest of the content on the page. There also needs to be large typography, with proper line height and letter spacing that allows users to consume the content from at least arm’s length. You want to avoid pinching and zooming as much as possible, so present the information to your audience in a clean and clear way that they can enjoy without having to work too hard for it.

Tips for Improving Your Brand’s Website

Atomic-Website-Design (1)

Creating a website is hardly a simple task. It requires extensive planning, intricate design and development work, and the right team of skilled experts to make it all possible. Each and every website is different because all brands have varying objectives and unique needs that they need to fulfill. That being said there is no “one size fits all” website design for brands that really want to use their online presence to promote business growth.

Our approach to design is often unique to each project’s requirements and scale. In the case of larger website projects, we have found that scalability, flexibility, and maintaining a consistent brand style across a large number of pages – often 10,000+ present some of the biggest logistical challenges.

An elegant solution to this is to follow an atomic design process. This is a much more modular and granular approach to website design and build. Rather than designing pre-set page templates and layouts, atomic design is the design of building blocks or content modules that can be added, duplicated and moved within a set of defined rules to create unique pages that work for each type of content and page on a site, while keeping it on-brand.

The atomic design methodology is broken down into 5 distinct phases of website design:

Atoms

In scientific terms, atoms are the basic building blocks that together make up matter. When you translate that over to a website design methodology, they serve a similar purpose. Atoms act as the basic building blocks for all of your website design efforts. While they aren’t design elements that can stand alone, together they create different elements that are used throughout your website’s layout.

Style-Guide-Example

In atomic website design, atoms serve as the starting point for all parts of your website design project. Without clearly creating and defining certain design elements, your project would lack consistency and cohesiveness. This holds true especially for projects that encompass an extensive amount of pages. Without defining basic design elements such as font on mobile or a paragraph style for section headers, it would be difficult to not only design but edit different pages as you continue through the design process. Atoms can include any of the following:

  • fonts
  • color schemes
  • buttons
  • form fields
  • logos
  • inputs
  • labels

When following this methodology, a lot of designers create their atoms and compile them in a unique style guide. This holds all of the essential atoms you need so that you can pull pieces of each as you start the bigger design elements. Aside from selecting color palettes, or determining what all paragraphs would look like on your pages, designers have to think about the mobile and desktop versions of each as well.

Molecules

In chemistry, molecules represent the smallest part of any chemical element, and are made up from atoms combined together. Similarly, with the atomic design process, molecules are design features that are made up of the basic building blocks defined in the style guide—the atoms.

To better grasp how a molecule would be created in a website design, think about a simple search form. You may combine a button (atom) with the appropriate input (atom) and label (atom) to create a full-functioning search bar (molecule). Those items (the button, input, and label) together create something that is incredibly useful and essential to the functionality of the site, however if they were to act alone, they wouldn’t be as valuable.

Organisms

Organisms are groups of molecules together. What makes these organisms different from a molecule is that there are several of them, allowing the complexity to reach a new level. In website design, organisms are several molecules combined together on a section of your page.


When you think about the masthead at the top of your homepage, you can compare that to molecules combined together to form an organism. On your masthead you likely have your navigation, your search bar, and your logo all together to help your users navigate your site easily. Each of those three features could be used alone if they had to be (molecules). However, if you were to break them down even more, they likely wouldn’t stand alone, they would simply be the basic building blocks necessary to help create the other functionalities of your site (atoms).

Templates

The next phase doesn’t align as closely with chemistry as the previous sections have. Templates are created by putting together all of the organisms to create a website page. This provides you with a much deeper understanding of what the design and page will look like once it’s completed and live.

Template-Example

For the most part, templates are created to show structure and layout—not the specifics of what content will actually be on the page. You can see things like sizing and dimensions, but not how the actual content would fit in. Templates are designed to give a general idea as to what to expect when your site is live, and show how all of the pieces will come together to create a functioning page.

Pages

Very similarly to templates, pages are created to give an even more realistic outlook onto what each page will look like. Often there will be placeholders (ex. “content goes here”) and some imagery to provide a vivid sense of how the page will function.

Pages_Example

Since this phase offers the most realistic and accurate depiction of what is to be expected once the website is live, this section is essential for testing and review. You can fully see how content will appear, how the site will function, how images will look next to each other, how text and photos can come together, and how the overall flow of the website and each page will appear. From here, you can make any edits necessary if you’re finding that certain functionalities seem off and the design isn’t supporting your needs as originally intended.

Scalability and Consistency

The best part of this type of website design is that you’re able to lay out exactly what to expect as you move from each design element to the next. By using the building blocks initially created together to create more complex systems within your interface, you can effortlessly focus on scalability and consistency, ensuring your project is completed to serve your users in the most cohesive and user-friendly way possible.